Account & Data Deletion Request
Manage your account data and privacy rights for Helix Binge. In accordance with Google Play's User Data policy, users can request the complete deletion of their account, cloud backups, and all associated personal data.
Helix Binge does not require account creation to play. Players can enjoy all levels as a guest with 100% offline local storage. If you optionally signed in with Google OAuth to backup your puzzle progress, you can delete your cloud account data at any time through the methods described below.
1. How to Request Account & Data Deletion
You can request the deletion of your account and associated game data using either of the following two methods:
Delete your cloud backup and unlink your account directly within Helix Binge:
- Open Helix Binge on your Android device.
- Tap the Settings icon (or Account Avatar) in the top bar.
- Navigate to Account & Cloud Save.
- Tap Delete Cloud Save & Disconnect.
- Confirm deletion. Your cloud backup is immediately purged from the server.
Send a deletion request from the Google email address linked to your account:
Requests sent via email are processed within 7 business days.
2. Types of Data Deleted and Data Kept
| Category | Data Types | Action Taken |
|---|---|---|
| Account Identification | Google Account ID (OAuth Sub), linked email address, display name, and avatar URL. | Permanently Deleted |
| Game Progression | Completed level indices, puzzle stars, hints balance, hearts, and unlocked artworks. | Permanently Deleted |
| Cloud Backups | Encrypted snapshot blobs saved on Google Cloud Storage / cloud database. | Permanently Purged |
| Local Device Data | Offline preferences and game board state saved in your Android device storage. | Deleted via Clear Storage |
| Aggregated Telemetry (Anonymized) | Non-identifiable crash summaries and AdMob fraud-prevention telemetry retained by Google LLC. | Retained up to 30 days |
3. Partial Deletion (Keep Account, Reset Progress)
Do you want to reset your puzzle progression or delete local device data without deleting your Google Account? You have full granular control:
- Reset Level Progress in App: Go to
Settings > Reset Puzzle Progressinside Helix Binge to start fresh from Level 1 while keeping your Google Sign-In active. - Clear Local Storage on Device: Navigate to your phone's
Settings > Apps > Helix Binge > Storage > Clear Data / Clear Cache. - Reset Google Advertising ID: Go to Android
Settings > Google > Ads > Delete advertising IDto prevent cross-app ad tracking.
4. Data Retention Period
When you submit an account deletion request via the app or email, all user credentials, cloud save records, and gameplay snapshots are permanently deleted within 7 business days. No identifiable backup archives are retained beyond 30 days.
For any questions regarding account deletion, GDPR/CCPA rights, or data protection for Helix Binge, please contact: